Delivery Information

Delivery Charges:

Royal Mail 2nd Class (UK Mainland)

Up to 1kg  £2.85
  1.01-1.25kg £3.25
  1.251-1.5kg £4.45

Royal Mail 1st Class (UK Mainland)

Up to 1kg  £4.05
  1.01-1.25kg £4.45
  1.251-1.5kg £5.65

UK Mainland Signed For (1.5kg +)

£9.05

Non UK Mainland Signed For (Includes Northern Ireland, Channel Islands, Isle Of Man, Isle Of Wight, Scilly Islands and The Scottish Highlands and Islands)

£15.00

Delivered By Pets Stop Partners

What does this mean?

In some cases your item will be delivered by our supplier partners.

When multiple products are purchased they may arrive seperately and on different days. When this happens we will tell you when your item has been dispatched and send tracking details if applicable. So no need to worry.

When will my item be delivered?

Orders processed by our partners are normally processed within one or two working days and typically sent next working day (often by DPD or Royal Mail). Delays may occur in busy periods.

FOR EXAMPLE:

Orders placed up to 10am may be dispatched the same day, or the day after (excluding weekends). Delays may occur in busy periods.

Orders placed 4pm or after will be dispatched within 48 hours (excluding weekends). Delays may occur in busy periods.

Can I return/exchange my item?

Items delivered directly from our supplier partners must be returned to them. It will be check by them to insure it is in new condition and saleable. If the item cannot be restocked by our supplier partner no refund can be given. However, the item can be returned to you at your own cost.

    Why do we do this?

    We are a family business who strive to deliver the best possible service to you and your pets at an affordable price. As we cannot hold stock of all items we have chosen selected partners who match our demanding levels of customer service.